Returns & Refunds

Returns & Refund Policy for Agency286

At Agency286, we are committed to providing our customers with the highest quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities.

Timeframe
You have 30 calendar days from the date you received your item to initiate a return.

Condition of Items. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging, with all tags and labels attached.

Process
To initiate a return, please follow these steps:

1. Notify Us: Send an email to our customer service team at info@agency286.com. Please include your order number, a brief description of the issue, and any relevant photos if applicable.

2. Shipping: You are responsible for the cost of returning the item to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

Approved Refunds
If your return is approved, we will process your refund to the original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer's policies.

Non-Refundable Items
Certain items are non-refundable:
- Gift cards
- Downloadable software products
- Personalized or customized items

Partial Refunds
In certain situations, only partial refunds are granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@agency286.com with your order number and details of the defect or damage.

Contact Us
If you have any questions about our Returns & Refund Policy, please contact us:
- Address: Unit 2, 1A Asquith Ave, Morley, Leeds LS27 9QA
- Email: info@agency286.com